Questions & answers
Ask us anything. Here's a head start.
Fourteen questions every buyer asks — answered directly, first sentence first.
CO About Synergia Soft & SynTrack
4 questions
What does Synergia Soft do?
Synergia Soft is a Dubai-headquartered ERP and automation systems company serving the GCC. For over a decade we have built, implemented and supported SynTrack — one ERP platform covering van sales, warehousing, distribution, freight, manufacturing, counter sales, fleet and VAT-ready finance.
What is SynTrack?
SynTrack is our ERP platform: twenty integrated modules on one database, led by Van Sales and Direct Store Delivery on the road. You start with the modules that hurt most and switch on the rest as you grow — everything is already connected.
Which countries do you serve?
The UAE, Saudi Arabia, Oman, Qatar and the wider GCC. We are headquartered in Dubai and deliver on site or remotely across the region.
Which industries fit SynTrack best?
Trading and wholesale, FMCG distribution, food and beverage, pharmacy distribution, logistics and freight, manufacturing, building materials and workshop businesses. If your day involves stock, routes, credit and VAT, SynTrack was built for you.
BUY Buying & implementation
4 questions
How much does SynTrack cost?
Pricing depends on modules, users and branches — a single-branch trader with a few vans is a very different project from a multi-branch distributor. After a 30-minute discovery call we give you a concrete, itemised proposal. No public price list means no surprises baked into one.
How long does implementation take?
A typical single-branch business goes live in weeks; multi-branch operations run in phases. Discovery produces a written plan with dates before you commit. The parallel run before cut-over is non-negotiable — we go live when the numbers match.
Can you migrate our existing data?
Yes. Items, customers, suppliers, balances and stock are extracted, cleaned, trial-loaded and reconciled before cut-over. Bad data gets fixed before go-live, not discovered after.
Do we have to take all the modules?
No. Most clients start with one or two modules — commonly van sales plus inventory — and expand later. The platform is modular by design.
APP The product
4 questions
Does SynTrack work offline?
The mobile apps — van sales, field sales, delivery — are offline-first. Drivers and reps keep working with no signal; everything syncs automatically when the connection returns.
Is SynTrack VAT-compliant?
Yes. Tax invoices, credit notes and VAT return reports follow UAE requirements out of the box, with support for other GCC markets. Documents print in Arabic and English.
What devices does it run on?
The back office runs in the browser. Field apps run on Android devices, with Bluetooth thermal printers and barcode scanners supported. GPS/telematics integration is available for fleet tracking.
Can SynTrack integrate with other systems?
Yes — existing accounting systems, GPS providers and other tools can be integrated. Integration needs are mapped during discovery so nothing is improvised later.
SUP Support & training
2 questions
What support do you provide after go-live?
Hypercare through your first closes, then structured local support under an agreed SLA — from the same team that implemented you, based in the region, in your language.
Do you provide training?
Yes — role-based training for drivers, storekeepers, accountants and managers, plus refreshers after go-live. People are half the project; we treat training that way.
Get started
The rest is easier to show than tell.
Book a 30-minute session and ask everything — on your operation, your numbers, your routes.
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