Courier management software for the last mile: booking to billing in one system.

Courier management software runs a courier or last-mile company end to end: merchant bookings, pickups, hub receiving and sorting, dispatch, delivery with proof, cash on delivery and billing. Prospiro Courier Pro does this in one system, on the web and on Android, for courier companies in the UAE and the GCC.

Prospiro is one last-mile platform with two modes. Courier mode is for courier and last-mile companies delivering parcels for many merchants, with rate cards, merchant invoicing and COD remittances. Delivery mode is for businesses delivering their own orders with their own drivers — see Prospiro Delivery Management.

Four ways: booking in the merchant portal (pickup address, date and slot, service type and COD amount), Excel import with a template, a full preview and an error file, orders arriving automatically from Shopify, WooCommerce and Magento stores, or the REST API with keys and signed webhooks.

Each pickup goes automatically to the courier responsible for its area. Supervisors can review pickups grouped by picker, area or customer and reassign them, an optimised pickup route with arrival times is available when switched on, and the picker scans every piece and can print the label at the customer.

Every piece is scanned in, with optional weight and dimensions, and weight differences or damage are raised on the spot. The sort station shows the sort code and drops each parcel into its bag, each sealed bag gets a manifest, and one scan loads the whole bag onto the vehicle.

The dispatch board shows every driver with their vehicle, capacity and load, and proposes hub parcels from each driver’s own delivery areas, each to one driver only. The supervisor decides what goes. The route plan sends parcels without a map location or area to Exceptions, optimises the trip on real roads with stop times and distances, and one tap sends it to the driver’s app.

Yes. Trips, pickups and parcels stay on the phone and work syncs in order when the phone is back online. When it is online, supervisors see each scan and delivery within seconds.

The receiver’s name, a signature, a photo and the GPS position of the handover. The tracking view also flags deliveries made away from the address.

COD is collected per stop by cash, card or transfer, with a reason for any difference. The driver submits the handover from the phone at the end of the trip, the supervisor enters the counted amount and the variance is recorded before the trip closes. Merchants are paid in remittance cycles, with open invoices offset if you choose.

Yes. 4 × 3 inch thermal labels print over Bluetooth to a Zebra ZQ521, bilingual and shaped right to left for Arabic, with a preview of exactly what the printer receives. The web console also produces 4 × 6, A6 and A4 PDF labels.

Yes. Every screen, message, report and label is available in English and Arabic, right to left, and each user picks their language. Maps follow the user’s language too.

Live today: OpenStreetMap maps, address lookup and road routing, OpenRouteService route optimisation, email, the merchant REST API with keys, signed webhooks, Shopify, WooCommerce and Magento stores, and backups to Amazon S3 or Google Drive. Available with your own account credentials: Google Maps, WhatsApp Business, an SMS gateway and voice/IVR, Microsoft Entra ID and Google Workspace sign-in, SAML and OIDC single sign-on, a payment gateway and ERP or accounting export.

In load and end-to-end tests on a single server, 2,000 shipments were created in 23.8 seconds with zero failures, booking was sustained at 84 per second with 10 clients at once, the 95th-percentile time to create a shipment was 262 ms, and a status change reached every open screen in under 7 seconds. Hardware is sized to your volumes during implementation.

Four steps: configure branches, areas, rate cards, roles and integrations with you; import customers, addresses, staff, drivers and vehicles; train each role and run a pilot on real parcels; then go live with hands-on support from Synergia Soft during and after launch.