SynTrack Courier · Sell & Deliver
Every parcel tracked. Every dirham of COD accounted.
SynTrack Courier runs last-mile operations in the UAE and GCC: booking, sorting, driver runs, proof of delivery and the COD money-trail — from client pickup to client settlement, on one system.
The real software
Operations console, customer portal and field app.
Screens from the live system. One back end serves every screen, in English and Arabic.
Every branch’s day on one screen: created, received, out for delivery, delivered, exceptions and COD, with the 14-day trend and delivered share.
Real figures from shipment events for 7, 30 or 90 days: failure reasons ranked, deliveries by hour, area performance and service mix.
The full record behind one AWB: milestone timeline, consignee, package and charges by rate card, trip, and proof of delivery with signature and photo.
An unassigned column and one lane per driver with current load. Drag to assign, switch to the map, or auto-assign in one click. Failed attempts are flagged.
Each trip’s expected cash against cash and card handed in. Supervisors count and verify, variances stand out, and verified cash feeds the COD ledger.
Each area has a code, zone, keywords and a map polygon or radius, so a consignee address lands in the right area on its own.
Each shipper sees only their own parcels: shipments, deliveries, failed attempts and COD collected, plus their rate card, API keys and login sessions.
The field app: drivers, supervisors and shippers
Real screens from the live product. Customer names, staff names and contact details are hidden.
What it does
Built for the last mile — where promises are kept or broken.
Booking & labels
Parcels booked in seconds — walk-in, client portal or bulk import — with barcoded labels.
Tracking numbers
Every parcel traceable by milestone: booked, at hub, out for delivery, delivered.
Hub & sorting
Scan in, scan out. Parcels sorted to routes and zones without guesswork.
Driver app
Run sheets, navigation order, POD capture and COD collection on Android.
Proof of delivery
Signature and receiver name at the door — attached to the parcel record.
COD without leaks
Collected per parcel, reconciled per driver, settled per client. Every dirham.
Zones & rate cards
Per-client pricing by weight, zone and service level — billing runs itself.
Exception control
Failed, refused and rescheduled parcels surface in one queue with reasons.
Returns to sender
Undeliverable parcels flow back through the hub with full history.
Live operations board
Every driver, every parcel, every exception — one screen for dispatch.
Client invoicing
Rate-card invoices and COD statements generated automatically, VAT-ready.
Performance analytics
On-time %, first-attempt success, COD aging — by driver, zone and client.
The full list
Every capability, spelled out.
Booking & intake
- Walk-in and account bookings
- Bulk import from clients
- Barcode label printing
- Pickup request scheduling
- Service levels (same-day / next-day)
- Parcel dimensions & weight capture
Hub operations
- Scan-in / scan-out at hub
- Route & zone sorting
- Manifest per driver
- Inter-branch transfers
- Missort detection
- Hub inventory of parcels
Delivery
- Driver run sheets in sequence
- POD with signature & receiver
- Failed attempt reasons
- Auto-reschedule rules
- Return-to-sender flow
- Live GPS status
Money
- COD per parcel
- Driver day-end reconciliation
- Client COD settlements
- Rate cards by zone & weight
- Automatic invoicing
- VAT-ready billing
Clients
- Client accounts & contracts
- Tracking links for customers
- Client-wise performance reports
- Claims & complaints log
- Statement of account
- Credit control
Technology
- Android driver app
- Offline-capable scanning
- One database with finance
- Role-based access
- Arabic & English
- Scales across branches
The workflow
Booked to settled — the parcel lifecycle.
Built for real operations
Three apps, one back end, your choice of server.
Operations console
Web app for admins, supervisors and branch staff: dashboard, shipments, imports, assignment, live map, COD, masters and reports.
Customer portal
Web app for shippers: book shipments, bulk import from Excel, track parcels, and see their own analytics, rate card and API keys.
Field app
Android app for drivers, pickers, supervisors and customers: trips, proof of delivery, pickups, camera scanning, assignment and alerts.
Role-based access
Admin, supervisor, picker, driver and customer roles, each with its own screens. Built-in roles plus custom ones.
Secure accounts
Argon2 password hashing, lockout after repeated failed sign-ins, and a field account bound to one phone on first sign-in.
Your server or ours
Docker deployment of the API, worker, scheduler, PostgreSQL with PostGIS and Redis behind nginx, in the cloud or on your office network.
Industries we serve
Wherever a parcel and a promise travel together.
E-commerce Delivery
High parcel volumes, COD-heavy, first-attempt success is margin.
Express Couriers
Same-day and next-day promises that need live visibility.
Document Couriers
Banks, clinics and legal runs with strict chain of custody.
Fragile & High-Value
Electronics and valuables where POD ends disputes.
Pharmacy Delivery
Medicine runs with temperature and time sensitivity.
3PL Last Mile
Delivering for multiple clients with separate rate cards.
Not sure which fits?
Courier moves parcels. These are its neighbours.
Questions
Courier management — FAQs.
What is courier management software?
Courier management software runs parcel operations end to end: booking, labelling, sorting, driver assignment, live tracking, proof of delivery and cash-on-delivery settlement. SynTrack Courier is built for courier and last-mile companies in the UAE and GCC.
Does it support cash on delivery (COD)?
Yes. COD amounts are tracked per parcel, collected in the driver app, reconciled per driver at day end, and settled to each client with a statement — the part of courier work where money usually leaks.
Can customers track their parcels?
Yes. Every parcel gets a tracking number with live status milestones — booked, picked up, at hub, out for delivery, delivered — shareable with senders and receivers.
How are failed deliveries handled?
Failed attempts are logged with reasons, automatically rescheduled or returned to sender per your rules, and visible in exception dashboards so nothing sits forgotten in a van.
Is there a customer portal for shippers?
Yes. Each shipper gets their own web portal and app: they book shipments from saved pickup addresses, import in bulk from Excel, track every parcel, and see their own analytics, rate card and API keys. The price is fixed when a shipment is submitted, and a shipper only ever sees their own parcels.
Which apps does the platform include?
Three, on one back end: a web operations console for admins, supervisors and branch staff; a web customer portal for shippers; and an Android field app for drivers, pickers, supervisors and customers. Every screen works in English and Arabic with full right-to-left layout.
Can we host it on our own server?
Yes. It runs in Docker (API, worker, scheduler, PostgreSQL with PostGIS and Redis behind nginx), in the cloud or on your office network. The field app picks its server on the login screen.
Does it work for client billing?
Yes. Per-client rate cards by weight, zone and service level generate invoices automatically, with COD settlements and VAT handled in SynTrack finance.
In Saudi Arabia
Runs in the Kingdom the way it runs in the UAE.
For Saudi courier and last-mile companies, the same operations console, customer portal and driver app run in Arabic and English, with COD tracked from the door to the bank.
- ع/EArabic and English screens and documents, with bilingual invoices in SAR.
- ZATCASynergia Soft is listed in ZATCA’s Solution Providers Directory for Phase 1 (e-invoice generation). Phase 2 is scoped to your business profile and confirmed in writing.
- KSASaudi clients include Barik International, ARS, Pro Serve and Hadeel.
Get started
Run tomorrow's parcels on SynTrack.
A 30-minute demo on your real operation: book, sort, deliver, collect COD, settle. Watch the money trail stay unbroken.
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